The Financial Conduct Authority is the independent regulator of financial services. The Financial Conduct Authority require us to provide you with a document called an 'Initial Disclosure Document'. This document provides information about us, the products we offer, the services we will provide, what we charge for our services, who regulates us, what to do if you have a complaint and details about the Financial Services Compensation Scheme.
What Services Do We Provide?
We will provide you with either comparable details of firms most appropriate to your lending or purchase requirements or general information relating to finance products. In assessing your requirements we may seek such information about your personal circumstances and objectives as might be relevant in order to enable us to identify your needs. It is important that you provide us with accurate and relevant information. You will not receive advice, or a recommendation from us, but we may ask questions to narrow down the selection of firms offered, from which you can more easily make your own choice if you so wish.
Whose Products Do We Use?
As a Financial Conduct Authority regulated credit broker we can introduce you to a range of lenders who may be able to help you finance your vehicle and provide other products/services.
Do We Charge for Our Services?
We charge a fee for our services, this fee is an administration fee of £270 including VAT for a Personal Contract Hire (PCH) or £225 + VAT for a Business Contract Hire (BCH).
When you order a vehicle, you will enter into a lease agreement with one of our partner finance providers/lenders. Our arrangement fee is for our services and not for arranging the finance agreement.
The commission we receive from the finance provider/lender may be pre-set but can vary and will impact the amount payable by you.
We will disclose the commission we receive from the finance company to you prior to the order of the vehicle. This will be at the point we provide you with an official quote. Should the original quote change in any way, such as change of term or mileage allowance, a new quote will be provided, and this will also show the new commission amount. We will ask you to sign each commission disclosure to indicate your informed consent to us receiving this remuneration.
Who Regulates Us?
Wessex Fleet Solutions Limited is authorised and regulated by the Financial Conduct Authority. Our firms reference number is 671619. You can verify this on the Financial Conduct Authority's Register by visiting the Financial Conduct Authority's website: http://www.fca.org.uk/register/ or by contacting them on 0300 500 8082.
Other services we offer are not regulated by the Financial Conduct Authority however the Financial Ombudsman Services has now been extended to handle some complaints under the Consumer Credit Act.
If You Have a Complaint
Please visit our complaints procedure page.