Wessex Fleet consistently put the needs of our customers first, and we realise that assistance is often the most valuable when unfortunate incidents occur. We're here to help with that providing breakdown assistance 365 days a year, with a dedicated number available for drivers to call around the clock as part of our accident management service.
The unexpected can crop up at any time, and the chances of accidents happening are increased when your fleet has multiple vehicles all out on the roads at the same time.
Accident Management Programme
To combat the issues your drivers may face after a road incident, Wessex Fleet’s accident management programme (AMP) includes:
- Our dedicated and experienced team to assist with arranging any repairs needed as quickly as possible, to get your drivers back on the road quickly
- Mobile estimates, which we aim to have completed within 48 hours of accident notification
- Access to a national network of accident repair centres to make sure your cars are repaired and back on the road as quickly as possible
- Management of repair costs to ensure competitive pricing
- A rental or courtesy car provision to avoid unwanted time off the road
- Liaising with the insurance company on your behalf to save you time and hassle
Our main priority after an accident is to ensure that your driver gets home from the scene of the accident safely.
We also make sure that the affected vehicles are repaired to a high standard with a quick turnaround, while also working with the insurers so that there is no delay in getting repairs sorted.
You won’t need to worry about managing any third-party involvement either, as we take care of this to avoid the potential of higher rental charges or uninsured loss recovery.
Wessex Fleet also provides clear and regular communication after an accident, so that both your business and your drivers are fully aware of every step of the process. Our experts are also here to answer any questions that you may have at any point.
There is also more information on what to do if you’re involved in an accident over on our blog so that your drivers can see what they need to do after the event.
Partnership with FMG for Incident Management
As an extension of our accident management service, we also have a partnership with FMG which allows us to offer around-the-clock accident management so that all drivers in your business fleet are supported 24 hours a day, 7 days a week.
This service provides roadside recovery and nationwide repairs for all clients of Wessex Fleet, with the addition of out-of-hours breakdown services too.
That’s not all though, as the FMG partnership also includes glass and tyre replacements while putting the safety of your drivers first.
FMG are the UK’s leading provider of end-to-end incident management and specialist vehicle recovery services, using a network of repair and recovery operators to fix your vehicles on the roadside no matter where your drivers are in the UK.
Regarding the partnership, Wessex Fleet Director, Simon Naylor said: “When we first partnered with FMG our main objective was to protect driver safety, time and money on behalf of our partner clients by having expert vehicle and driver support available around the clock. FMG’s solution delivers all that and so much more.
“Key aspects of service are highly customised to perfectly meet our customers’ unique fleet requirements and the professional support provided is now a vital component in the reliable, effective and cost-efficient running of their fleets.”
Dave Parry, Commercial Director at FMG also went on to say, “We are delighted to continue working closely with Wessex Fleet to ensure their drivers have access to all the support they need when they need it.
“Our Wessex Fleet solution really showcases our ability and agility for configuring truly unique service combinations which genuinely make a difference to customers and their clients. We continually challenge ourselves to deliver more for customers – more added value, more efficiency and more intelligent and intuitive solutions. The result is a streamlined accident management service which befits the precise needs of every customer and makes life significantly less stressful for them.”
Get the best possible accident management plan for your business vehicles, and let Wessex Fleet do the hard work for you! Simply get in touch with the contact us button below or give us a call on 0172 322 888 and we'll be happy to talk to you about our services and how your business could benefit from them.